Carol-Columbia-essay2,3-0923-ec 19970 Essay Example | Topics and Well Written Essays - 1000 words

Carol-Columbia-essay2,3-0923-ec 19970 - Essay Example The case was not much different with the ‘Standard Translation Planning and Management System’ (TPMS), a tool for managing the IBM globalization and localization process. The generation system set as per the standard protocols of the related technology, developed by a team of engineers from Egypt, failed poorly with regard to utility, steadily affecting customer satisfaction. In 2007, I was appointed as Manager of a new team with the responsibility of renovating the existing system and developing a Next Generation TPMS .An extensive research into the technicalities of the system, and upon taking the opinion of the clients, I could detect four major drawbacks of the ‘standard’ system .They were ‘very slow performance’, ‘lesser customer utility’, ‘too complicated advanced features’ and an ‘unfriendly user interface’. A shift in the focus from the theoretical technology standards to very practical customer friendliness was the basic change needed. The primary attention in the architecture of the new system was to select tools as per user’s requirement. On a customer based investigation, some users required the replacement of ‘desktop application’ with ‘web application’ so as to enjoy a clean application added with the ease to use. As the others’ concern was system response time, they opted for desktop application which was faster than the web application. A trial to integrate the requirements of this wide range of customers gave us the thought of blending both the applications which was quite new to the knowledge base and expertise of IBM. The product was to be formulated based on practical mix of both the tools. The challenge was to bridge the standard framework and the practical architectural tools. The effort started with a feasibility study and I gradually led the process of prototype development. Finally we invented a desktop web-client architecture which ensured